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Listening Skills 2.1. Concept of Listening Skills (isering is a soft skill that allows people to understand the information others convey Meanine of 1 istening in Communication: - Listening is the ability to accurately reccive and interprel messages in the communication process - Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood - Lwtening is one of the most important skills you can have 2.1.1. Types of Listening: 1. Informational Listening - When you want to learn something, you have to use this type of listening skill. It requires high concentration. i.e. work training, self - paced learning at home or at work. coaching 2. Discriminative Listening - Instead of relying on words, discriminative listening uses tone of voice, verbal cues, and other changes in sound. - You can also use non-verbal cues to listen and analyze. For instance, someone's facial expressions, body language, and other mannerisms can tell you a lot about the meaning of someone's message. 3. Biased Listening: - It is used for listening to the information that they specifically want to hear. 4. Sympathetic Listening: - Sympathetic listening is driven by emotion. The listener focuses on the feelings and emotions of the speaker. 5. Comprehensive Listening - Unlike discriminative listening, comprehensive listening requires language skills. This type of listening is usually developed in early childhood. People use comprehensive listening to understand what someone is saying using words.

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Updated on: Dec 6, 2022